Privacy Policy

MoJoe Financial Coaching Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or our financial coaching services.

Who We Are

We are MoJoe Financial Coaching Ltd, a UK-based limited company that provides financial coaching to help individuals take control of their money, build confidence, and achieve their goals.

What Information We Collect

We may collect:

Contact details – name, email, phone number, address.
Financial information – details you choose to share during coaching (e.g. income, spending, savings, debts, and goals).
Website data – IP address, browser type, and cookies (see our Cookie Policy).
Communication history – emails, messages, or calls with us.

How We Use Your Information

We use your information to:

Deliver our coaching services as part of the contract between us.
Manage bookings, payments, and communications.
Send you helpful resources (if you opt in).
Improve our website and services.
Meet legal and regulatory requirements.

Our Legal Grounds for Using Your Data

We only use your data when we have a legal reason to do so, such as:

To fulfil a contract with you.
When you give us your consent (e.g. signing up to a mailing list).
To comply with a legal obligation.
For our legitimate interests (e.g. running and improving our services).

Sharing Your Data

We will never sell your data. We may share it with:

Service providers (such as payment processors or IT support).
Regulators or legal authorities if required by law.

How We Keep Your Data Safe

We use secure systems and processes to protect your information. We do not collect or store highly confidential personal data such as details about your health, ethnicity, religious beliefs, political opinions, or biometric data. During financial coaching sessions, you may choose to share personal financial details (e.g. income, spending, or debts), but this is always voluntary and used only to provide you with coaching support. We only keep your data for as long as needed for the purposes explained here, or as required by law.

Payment Information

Payments for our services are normally made by bank transfer (BACS or Faster Payments). To process payments, we may need to collect limited details such as your name and bank account information. We will only use this information to:

Receive payment for services you have agreed to.
Keep financial records for accounting, tax, and legal purposes.

Your Rights

You have the right to:

Access the personal data we hold about you.
Ask us to correct inaccurate information.
Ask us to delete your data (where legally possible).
Object to or restrict how we process your data.
Withdraw consent if you previously gave it.

To exercise these rights, please contact us using the details below.

Cookies

Our website may use cookies to improve your browsing experience. You can manage or disable cookies in your browser settings. See our Cookie Policy for more details.

Contact Us

If you have any questions about this Privacy Policy, or how we handle your data, please contact us:

MoJoe Financial Coaching Ltd

Registered in England and Wales - Company No. 16908311
Registered address: Pharmacy House, Drury Lane, Tickhill, Doncaster, DN11 9GA
Email: joe@mojoefinancialcoaching.co.uk

Complaints

If you’re unhappy with how we’ve handled your data, please contact us first so we can resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator: www.ico.org.uk.

Last updated: 13th December 2025